FAQ Page

The quick is the blood vessel and nerve that nourishes the nail. It is a vein inside your dog’s nails and comes up close to the tip of the nail.
Long nails can affect your dog’s posture and joints. There is a chance the long nail can also get caught and break or be taken out entirely. Broken toenail can be very painful and sometimes get infected. Regular clipping your dog’s nails ensures the quick stays short. It also builds up your dog’s confidence and makes him/ her more comfortable with the nail clipping process.
Your pups nails can be cut on a 45 degree angle without pain if the quick is avoided.
The quick can be seen on white nails as it is pink. On black nails, it is more difficult to find the quick so cut only a little at a time. You should see a grayish substance followed by a black dot. The black dot is the quick so don’t go further than that or the nail will bleed.
If you are uncomfortable cutting your pet’s nails, you may file them instead. Filing down the nails is a safer way to shorten nails and avoid cutting the quick.
If the quick is cut, there will be blood and it is painful. The blood can be stopped by applying pressure and applying styptic powder on the site.
We recommend touching your pets' paws as much as possible at a young age to get them used it. Also, distracting your pet is essential to make the nail cutting process less stressful. Talk to them, give them a yummy treat (PB or cream cheese on a spoon for example) and pet them while another person tries trimming down nails. Do it a little bit each time and keep yourself calm- your pup will start trusting the process and behave better in no time!
Your pup should be groomed from 3-8 weeks depending on breed, age, and health condition.
Brushing and combing your pup on a regular basis helps them used to grooming, de-shedding, stimulates capillaries, and prevents matting of hair.
We recommend using a nourishing conditioner after shampooing to moisturize their fur and skin, prevent skin issues, and help prevent matting.
Mats are large tangles of dead and live fur. They form after fur gets trapped together and combine with other tangled hair.
When matts are small enough, they sometimes can be combed out. However, if the matts are bigger and close to the skin, they cannot be combed out as it is very painful and not safe for the pet. De-matting (the process of removing matts by combing) can be extremely painful and traumatizing for the pet. We recommend starting out fresh. In case of severe matting, our groomers will shave the poorly managed matted coat and start out fresh. After shaving, keep a close eye out for itching and hot spots. Severe matting sometimes requires the attention of a veterinarian as it can cause problems such as hematoma and hot spots. All precautions will be taken. However, problems occasionally arise, during or after the grooming, such as nicks, discomfort, and clipper irritation.
The best way to prevent mats is to gently brush and comb your pets' fur daily. It's also recommended to regularly keep up with your pets' grooming appointments.